Many families prefer to collect their puppy in person from our NSW home. It gives you time to meet your puppy, see where they have been raised, and enjoy a calm, personal handover before travelling home together.
At collection, we walk you through feeding, settling in, and the first few days at home. You will receive your puppy's health and vaccination records, microchip details, and care information, and you can ask any final questions before you head off.
Perfect for: NSW families and anyone who would like a personal handover and the chance to meet us in person.
Cost: Free. Collection is by appointment from our NSW location.
For many families in NSW, the ACT, and selected interstate areas, road transport can be a practical option. Depending on the route, we may be able to arrange a planned hand-delivery or help coordinate trusted ground transport to an agreed home or meeting point.
Journeys are planned with comfort and safety in mind, including secure carriers, regular breaks, and clear arrival planning. We stay in touch with updates along the way so you know how your puppy is travelling and when to expect handover.
This option often suits Sydney, Newcastle, Wollongong, Canberra, regional NSW, and other destinations within practical driving range, especially for families who would rather avoid a flight.
Perfect for: Families within practical driving distance who want a safe, planned handover without travelling all the way to us.
Cost: Quoted based on distance, route, and timing. Contact us for an exact delivery estimate.
For families further interstate, an accompanied flight handover can be the most practical option. When suitable, we can discuss carefully planned domestic travel so your puppy reaches the nearest practical airport for collection.
We plan timing around your puppy's age, health, weather conditions, and route availability. You will receive clear travel details ahead of time, and we stay in contact with updates so the handover feels smooth and well organised.
At the airport handover, we go through care notes, travel details, and any final questions before you take your puppy home. We only recommend this option when it is appropriate for the puppy and the journey.
Perfect for: Interstate families who need a quicker handover when road transport is not practical.
Cost: Quoted individually based on route, timing, and airline availability.
Here are answers to the most common questions about collection, transport, and handover.
It mostly depends on your location, travel distance, and what feels most practical for your family. Many NSW families choose personal collection, while others prefer road transport or an airport handover for interstate travel. We are always happy to talk through the options and recommend the most suitable choice for your situation.
Not always. We only discuss air travel when a puppy is old enough, healthy, and the route and timing are appropriate. If personal collection or road transport is the better option, we will say so. Our first priority is always choosing the calmest and safest handover for the puppy.
Every collection or delivery includes your puppy's health records, vaccination information, microchip details, and settling-in guidance. We also send care information before handover so you feel prepared, and we are happy to answer questions about feeding, routine, and the first few days at home.
Collection is arranged for an agreed day and time once your puppy is ready to go home. Road transport timing depends on distance and route planning, while airport handovers depend on flight availability and travel conditions. We confirm the plan with you in advance so there are no surprises.
Any transport or delivery fee is finalised before collection or travel and is paid with the remaining balance. We provide a clear quote in advance, and personal collection remains free. We accept bank transfer, PayID, or BPAY.
Yes. We keep families updated during travel with messages, photos where practical, and arrival timing as plans progress. Clear communication is part of every handover, so you know how your puppy is going and when to expect them.